Frequently asked questions
Before and after your order
How can I contact the store?
Email support@zexario.shop or call 773-552-1688. Support availability is Weekdays 9 AM to 5 PM.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
Where should an approved return be sent?
Approved returns are directed to 4958 Stoneybrook Rd, Vernon, New York, 13476, United States. Follow the return instructions before shipping an item.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
How is the order fulfilled?
No third-party fulfillment partner