Return Eligibility & Refund Process

Zexario is operated by Rosa Gallia.

Last updated: August 27, 2026

The details below explain what customers can expect from our store.

Questions and answers

Return request period and approval

Contact us within 30 days after delivery to request a return. Email support@zexario.shop with the order number, reason, and photos when an item is damaged, defective, or incorrect. A request is not approved until our support team confirms eligibility and provides instructions.

Condition and proof of purchase

Eligible items must be unused, in the condition received, and returned with included parts and original packaging. Proof of purchase is required. Products that no longer match the supplied order record may be refused.

Return destination

Approved returns must be sent only to: 4958 Stoneybrook Rd, Vernon, New York, 13476, United States. Do not send an item before receiving approval or to another business, billing, or shipping address.

Non-returnable items

The following are not eligible for return: Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale. This restriction does not limit rights that cannot be excluded under applicable law.

Return shipping and fees

We provide prepaid return shipping for all approved returns.

No restocking fee is charged for eligible returns.

Inspection, refund, and support

After an approved return is received and inspected, we notify the customer of the decision. An eligible refund is issued to the original payment method. Store processing normally takes 10 days; the financial institution may require additional posting time. Contact Rosa Gallia at support@zexario.shop or 773-552-1688 for assistance.